Return policy

Return Policy Hemp Extracts

Retail Orders

We get it, you ordered something and it’s not what you thought. No sweat, all products – opened or not – can be returned for any reason. Unopened for a full refund and opened with a 40% restocking fee. Send the items back to us within 90 days and we’ll refund your money. Once we receive the package, we’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). If 90 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return.


HOW TO MAKE A RETURN


1) Circle the products you are returning on the enclosed packing slip. Please indicate the quantity you are returning of each item and reason for return.
2) Pack the products securely in a sturdy package and include the packing slip.
3) Return the package to Hemp Extracts: 8152 S. Welby Park Dr. West Jordan, Ut. 84088
4) Return package using your preferred shipping carrier.
5) Allow 2-3 weeks for your return to process, although, they usually doesn't take that long. You will receive an email confirming your refund.

*Please Note: If the return is our error please contact us at Sales@HempExtracts.com and we will provide you a packing slip via email.

A FEW SPECIAL CASES

• If you are returning a product due to a defect or an error made by us, please contact our Hemp Extracts Customer Service at Sales@HempExtracts.com for a prepaid return label.


Wholesale Orders 


Return your Unopened for a refund with a 20% restocking fee. Send the items back to us within 90 days and we’ll refund your money. Once we receive the package, we’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus 20% restocking fee and any shipping fees (unless of course, it was our error). If 90 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return. 

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